The front desk and consultants are the most important and important windows of the school. They are not only the image representatives of the school in which they are located, but also have important responsibilities such as recruiting freshmen and creating the most direct and important benefits for the school. Therefore,The business level of consultants,! It deeply affects the survival and development of the school.

In order to standardize the workflow of consultants and effectively improve the business level of consultants, thereby improving the school's consulting conversion rate and increasing enrollment performance, this manual has been specially formulated.

1. Working hours and basic quality requirements

1. Working hours：

Morning shift: 8:00-5:00

Middle class: 9:00-6:00

Evening shift: 1:00-9:00 pm

2. Clothing requirements (unified customized clothing, mainly light and light colors, uniforms must be worn during normal working hours, public lectures and outdoor activities)：

ladies：

Spring and summer: wear a professional skirt and white sandals.

Autumn and winter: wear professional suits and black leather shoes.

You need to put on light makeup during work, your hair is clean and tidy, and your leather shoes are dust-free.

Male：

Spring and summer: wear a long, short-sleeved shirt on the upper body, black trousers and black leather shoes on the lower body.

Autumn and winter: wear a suit, tie, and black leather shoes.

During work, the clothing should be clean and tidy, the bottom of the shirt should be tied on the inside of the trousers, and the leather shoes should be free of dust.

3. Necessary professional knowledge：

Consulting TEACHERS MUST BE PROFICIENT IN THE USE OF ALL OFFICE2000 SOFTWARE, UNDERSTAND THE STRUCTURE AND USE OF OTHER COURSE SOFTWARE OFFERED BY THE SCHOOL, AND BE CLEAR AND PROFICIENT IN THE UPGRADE OF SOFTWARE IN RELEVANT INDUSTRIES.

2. Job responsibilities

I Receive incoming and visiting students and attract students to sign up through consultation

This is the most basic and important work of consultants, including telephone consultation, face-to-face consultation, telephone and e-mail tracking, etc. Through detailed and in-depth consultation, combined with corresponding sales skills, we can do our best to transform visitors with basic intentions into school students.

II Participate in related marketing activities organized by the school

In order to increase the amount of consultation in schools, schools often need to hold some regular marketing activities in addition to admissions advertisements, such as admissions lectures, outdoor publicity, etc. As the consultant who knows all aspects of the school's business best, it is natural that they should fully cooperate.

III Regularly REGISTER and summarize relevant consultation data

When consultants receive calls and visits, they must also keep relevant records. This can not only help the admissions office summarize and analyze the rationality of recent advertising strategies, but also improve the quality of their own consultation. It will also be of great help.

3. Front desk consultation process

Telephone consultation: After potential students learn about training information through advertising and other channels, they often first understand the general situation by phone.；

Direct door-to-door: It is not ruled out that there are situations where potential students do not call and come to consult directly after finding the school address through advertisements or other channels.；

Face-to-face consultation: Consultants use Q&A and guidance to transform potential students who come to the school into regular students；

Admissions Seminar: Through holding free lectures and other activities, we will explain the characteristics, advantages and prospects of the school to a number of potential students at once.；

Return visit: Potential students often do not make a decision to sign up through a single consultation, so consultants need to make timely return visits by email or phone to strengthen their beliefs.；

Student registration: Through the explanatory work of consultants, potential students are convinced that school training is exactly what they need, so they decide to sign up.

4. Evaluation criteria for consultants

In addition to directly evaluating the final number of applicants, the following data should also be evaluated, because the improvement of these data will directly affect the applicants.

Number has an impact：

Telephone door-to-door rate: The number of people who came to the door for consultation by phone/the total number of consultation calls

Door-to-door registration rate: Number of applicants/number of people coming to the door

Overall conversion rate: Number of applicants / (Number of people coming directly to the door + number of telephone inquiries)

V. Purpose of telephone consultation

Prompt the consultant to come to the door for face-to-face consultation in the near future. In terms of sales, if you can't get the first interview, no matter how well you do, if you don't arrange to meet with customers, you won't be able to sell your products.

6. Principles of telephone consultation

Moderate enthusiasm: So that the other party does not feel as if they are in trouble while having a good impression, resulting in tension and vigilance.；

Take the initiative: Grasp the initiative and don't always passively accept questions；

Brief answer: Control the talk time as much as possible within 5 minutes, mainly by answering to inform the other party of the school's main points of interest and dispel the other party's main concerns, and arouse the other party to have a certain interest in it. Don't try to win the other party's determination to sign up on the phone.；

Fight for door-to-door: Always guide the consultation to the door at all times, and make an invitation when the other party expresses interest；

Avoid quotation: It is very likely that the other party does not know enough about our training and feels that the price exceeds his own expectations, so as to dispel his further consultation.

Enthusiasm for inquiry, from this point of view, consultants try their best to avoid directly reporting the price of training to the other party when answering the consultation call.；

Leave a call: Strive to make the other party leave regular contact information in order to track the return visit (don't rely on the caller ID function)；

Make a record: Each consultation call should record relevant information in detail. On the one hand, it can be used as data feedback on the effectiveness of marketing, and on the other hand, it will also help to improve the success rate of future door-to-door consultations.

7. Telephone consultation registration form

content：Date, serial number, answering time, source of information, name of consultant, gender, age, education, current status (studying, on-the-job, unemployed), main questions, contact information, agreed time to come to the door, remarks, etc.；

use：Every day (or a fixed period of time), it is classified and aggregated according to the source of information (what kind of media, introduction of relatives and friends, etc.) for the record.；

Flip through it every day before and after get off work, check whether the form information of the day is completely filled in before get off work, and check the recent inquiries after get off work, especially the information of the visitors on the day of the appointment, to prepare for the reception of the visit.

8. Telephone consultation process

The 5 basic elements of a phone call：

I Attract the attention of the caller; II Say the name of yourself and your school；

III Explain the reason for your call; IV make a certification or solicitation explanation；

V Set up the meeting.

9. Purpose of in-person consultation

Strive for consultants to sign up for training as soon as possible.

10. The principle of face-to-face consultation

Understand the needs: Through inquiry and reasonable inference, understand the current situation of the other party, and analyze the specific needs and urgency of the other party for training as accurately as possible.；

Some are targeted: According to the needs of consultants, highlight the relevant characteristics and advantages of the school's training, and transform them into the interests of the other party, making it the most ideal solution to meet the needs.；

Patient and meticulous: Since participating in vocational training is relatively unfamiliar to most people, and students not only have to spend a lot of tuition, but also spend a lot of time and energy. For on-the-job personnel, they have to sacrifice limited rest time, so it is entirely possible for them to be cautious about participating in our training.Understood. This requires our consultants to be as patient and meticulous as possible, starting from the customer's point of view, thoughtful and perfect to dispel the other party's various concerns, and improve the conversion rate from consultant to student.

11. Face-to-face consultation process

Act according to data: A=P=S Agreed to interview= bring potential customers= improve sales performance

It can also be expressed as: OA=OP= OS No interviews = no potential customers= no sales performance

12. Face-to-face consultation skills

(1) Create a relaxing atmosphere

When consultants come to the door for the first time, they generally have a complex mentality that has certain expectations and some vigilance psychology. Therefore, the first impression given to him by the school is very important. A good first impression will help the consultant to strengthen his beliefs and relax his vigilance, thus removing many obstacles for the next step of consultation.

The point of creating an atmosphere is：

1. Clean front desk environment

A clean and friendly consultation environment will strengthen the consultant's goodwill towards the school；

2. Professional staff

Professional and enthusiastic consultants will enhance the confidence of consultants and stimulate their self-motivation to study；

After the consultant enters the door, he or she should stand up and greet him or her with a smile, guide him or her to a seat (if someone is consulting at the time, politely ask him to sit aside on the sofa and wait), and hand over a glass of drinking water and promotional materials (for the waiting person only).

2. Rich introductory materials

Prepare all consultation materials that may be needed in as complete and orderly a manner as possible, such as promotional materials, certificate samples, special offer cards, etc., and don't wait until you need it to rummage through temporarily.

3. Easy consultation space

The consultant should have a natural smile on his face from beginning to end to make the consultant feel relaxed; the consultant should tell the consultant, “It doesn't matter if you sign up or not. I'm just introducing our courses and services to you this time. In the end, it's entirely up to you to decide whether to participate in our training. ”Give the consultant a room to regress；

Consultants should find some commonalities between themselves and the consultant from the greetings with the consultant as soon as possible (such as study, work background, living environment and hobbies, etc., if they are certain, then fiction is also possible), so as to quickly narrow the distance between the consultant and the consultant.；

From the conversation of the consultant, find commendable parts, such as personal experience and certain thoughts (such as understanding of vocational training), and sincerely express praise in a timely manner. This can also increase the favor of the consultant and create a relaxed conversation atmosphere. Atmosphere.

(2) Attract the attention of the other party

In the initial contact stage, the consultant's attention is often distracted from different affairs for various reasons, so he often shows absent-mindedness, or insufficient response and ambiguous attitude. For such consultants, it is difficult to carry out effective persuasion work. therefore，Consultants must focus their attention as soon as possible after creating a relaxed atmosphere, which is also the key to the success of the consultation.。 Successfully attracting the attention of the consultant will enable him to understand the characteristics and benefits of the training faster, and stimulate the desire to buy.

There are two key points to attract the attention of the other party. One is that the consultant's speech and behavior should leave a good first impression on the consultant as much as possible. The second is that the initial topic should be cut from topics related to the interests of the consultant, so that the other party can quickly become interested.

If the above work is more successful, most consultants will ask the consultants to introduce the courses and registration conditions in detail, so as to enter the substantive consultation stage.

(3) Arouse the desire to buy

Consultants must be clear that no matter what advantages any product has, if consumers cannot be made aware of their own interests, it will not contribute to the purchase behavior.For example, when promoting cosmetics, it makes no sense to blindly explain how scientific the formula is, how noble the materials are, etc., but only when these are transformed into points of interest to consumers (easier to be absorbed by the skin, has a stronger smoothing and wrinkle-removing effect, etc.), it is possible to impress consumers. From this point of view, when all consultants introduce the advantages of our courses, they must also start from the consultant's standpoint and transform the advantages and characteristics into various points of interest for the consultant in order to truly stimulate the other party's desire to sign up.

[Our advantage (or selling point)]

Practical and authoritative teaching materials——

You can learn systematic skills and knowledge on an easy-to-understand basis

Campus-style management——

Students' daily life and accommodation are guaranteed

National Civil Service Training Base——

Give the consultant enough confidence to rest assured

School company background——

Provide internship places and employment opportunities

Lower entry threshold——

Ordinary students can also succeed in learning

Perfect teaching facilities, strong teachers, and strict teaching management——

The quality of teaching is guaranteed and sufficient technical knowledge can be learned

Practical professional quality training——

Easier to find a job and adapt to the working environment

Perfect employment placement service——

Set up a special employment placement department, use the customer resources of software companies to establish “talent strategic cooperation” relationships with many companies, solve students' worries, and create a perfect IT career for students

(4) Understand the needs of the other party

On the one hand, school training can bring a variety of values to students, on the other hand, potential students will have a variety of different needs, and only when the consultant believes that the value of the training can meet their own needs well, will they be motivated to participate in the training; at the same time, if the consultant's mainThe needs have been met, so the remaining selling points are basically icing on the cake, at most a brief introduction can be added, which not only improves the efficiency of consultation, but also ensures the quality of consultation to some extent (if you say too much, you will lose). Therefore, how to accurately and clearly understand the needs of the other party is very important.

Generally speaking, school training can better meet the following needs：

1. Through mastering comprehensive and systematic software learning, change the career path of job seekers and get an ideal salary in a relatively good working environment.；

2. Through a comprehensive understanding of computer knowledge, it will have a greater auxiliary effect on one's existing work.

3. Comprehensive of the above two aspects, through mastering skills and knowledge, improve one's comprehensive quality and broaden one's employment channels；

4. Through school training, computer enthusiasts can better master software knowledge and skills, so that they can be handy in their own affairs.；

Consultants can gain an in-depth understanding of the ultimate goal of the consultant through positive inquiries or side-by-side interviews, and then they can focus on this point, combined with the actual situation of the consultant, from shallow to deep, layer by layer, and express the school's training as a relatively ideal solution for the consultant.

(5) Conversation skills

During the consultation process, for different consultants, consultants can adopt different communication methods to make it easier for consultants to accept

The views of the consultants. There are the following methods that are more applicable：

1. Indirect method

When consulting, in order not to dampen the self-esteem of the consultant, the consultant first fictionalizes or refers to a student in general, and at the same time uses a euphemistic and gentle tone and language to explain to the consultant the various benefits that training can have on them. Benefits. This method is suitable for some more mature and self-aware consultants.

2. Positive method

Consultants use positive language or methods to persuade consultants to sign up, including positive and affirmative prompts, enthusiastic language, words of praise, etc. that will have a positive effect. Using this method, attention should be paid to the use of realistic examples. Consultants can also use the method of asking questions to attract attention, discuss with the other party, and then give positive and affirmative answers to overcome the shortcomings of this method that is too flat.

3. Negative method

For some consultants who have strong self-esteem, love to disagree, arrogance, flaws but do not want to be exposed, and sensitive reactions, sometimes it is easier to use negative methods. Consultants can use negative, unpleasant, or even negative language to stimulate each other and promote their urge to sign up.

4. Logical method

The consultants use logical reasoning to prompt the consultants to think rationally and know the benefits and benefits of participating in the training, so as to generate interest in signing up.

This method is suitable for consultants with high education level, general income, tendency to rational thinking, and strong willpower. Before proceeding with persuasion, it is necessary for the consultant to understand the other party's personality tendencies, methods of thinking about problems, patterns and standards, purchasing motivations and logic in order to convince the consultant well. At the same time, the consultant's own logic must be strict.

5. Demonstration method

During the explanation process, the consultants present specific samples, data or materials to the consultants according to the content to assist in the explanation, so that the other party has a sense of trust. The consultation used for the presentation should be relevant, systematic, authentic and authoritative. During the demonstration process, you also need to pay attention to the feedback of the consultant.

6. Incentive method

In the process of recommendation, taking into account that many consultants may not feel the pressure of life for a while due to their young age, they can arouse his vanity through comparison with their peers, and the desired effect can be achieved.

During the conversation, the consultant's gaze at the opponent should be soft and sincere, and do not stare at the opponent's eyes for a long time, which will cause the opponent to feel nervous and uneasy; the best way should be to patrol the triangle around the mouth below the tip of the opponent's nose, and pay proper attention to the opponent when talking about key content.Eyes.

In addition, when the consultant expresses a different point of view, if the point of view has no substantial impact on the final result, then no matter how ridiculous the point of view is, the consultant does not have to start a senseless argument with the consultant on this point, in order to ensure a harmonious atmosphere of consultation.

After fully expressing the benefits of school training for consultants, consultants should submit a request for registration in time to end the consultation at this stage.

(6) Submit a request for registration

It should be noted that，In the normal state, less than 3% of consumers will take the initiative to make payment, ordering and other requirements, and the vast majority of people do not.

No matter how satisfied you are with the product, you still hope that the consultant will take the lead in reminding you.。

Generally speaking，In-person consultation is the best time to sign up, At this stage, on the one hand, the consultant has just received a lot of positive information from the consultant, and on the other hand, he has received less interference. If the consultant fails to seize this opportunity well because of the consultant's excuses such as “go back and think about it again”, then it is very likely that it will come to naught. so，Consultants must be able to seize the opportunity and boldly submit registration requests。

Of course, it is rare for consultants to carry a full amount of cash when they come to the door, or even a special course card. Therefore, after the consultant makes up his mind to sign up, the consultant does not necessarily require the other party to pay the full fee immediately. Generally speaking, as long as the consultant fills out the form to make a reservation and pays the reservation fee, it marks the successful end of the consultation.

Under what circumstances is it most appropriate for the consultant to make a request? The following are several common methods for determining the appearance of purchase signals.

Simply put，The purchase signal is in the form of satisfaction with the body and voice。 This means that everything the consultant says and does is telling you that he/she has made a decision to buy. In most cases, the appearance of purchase signals is relatively sudden. Sometimes, the consultant may even interrupt your speech with some kind of purchase signal, so please keep your alertness. To identify the "buying signal”, we must be able to focus on the consultant. Unless we are already very familiar with our own products and processes, we will find that we are always paying attention to what to say, rather than listening to what the consultant tells us.

1. Language signal

“Sounds pretty good...”

“I wish...”

“What are your registration conditions? ”

“Can your training be other than that?”

“How much is it? ”

2. Body signals

Suddenly became relaxed.

He turned to the person next to him and said“ "What do you think?" ”

Suddenly sighed

Suddenly let go of the hands crossed on the chest, and put your hands crossed on the chest to express denial. When you put them down, the obstacles will be eliminated.

Leaning forward or backward, the body becomes relaxed.

Let go of the clenched fist.

Reach out and touch the product or pick up the product manual.

3. A signal of a friendly gesture

“You are really a good consulting teacher”

“You are really familiar with your products. ”

“Your job is very hard, right? ”

After the above manifestations appear on the consultant, the consultant can use various corresponding techniques to prompt the other party to make a registration decision as soon as possible.

1. Consultation method

If the consultant is not sure whether the time is right, you can use the following questions for preliminary exploration——

“Do you think our training is more suitable for you? ”

“If we start a weekend shift or an evening shift, will there be no problem with your time?" ”

“Are you very confident in participating in our training now? ”

2. Selection method

Use the following question methods to give the consultant a choice, but no matter which one indicates that he/she agrees to sign up——

“Do you think it's better to join our day shift, weekend shift or evening shift?" ”

“Do you like to sit in the front row or the back row in class? ”

3. Summary

Through the summary method, it is mainly to summarize the services that the consultant will receive, and then end the consultation by asking a smaller question or multiple-choice question.——

“It seems that you also feel that it is necessary for you to participate in our training, so which academic system do you think is more suitable for you? ”

4. Direct method

As the name suggests, it is to solicit directly with a simple statement or question.——

“According to your situation, you can participate in amateur classes. Systematic learning can enable you to find a better job”!

“Mr. Zhang, our quota in this class is basically full now...”

“Mr. Liu, there have been a lot of applicants recently. If you don't report early, I'm afraid there will be no good place by then. ”

5. Suspense method

“Mr. Zhang, we were recently doing a promotional event (held by the school to celebrate***), and it will be closed soon.”

“Mr. Liu, we will receive a notice of the increase in tuition fees from the headquarters recently. If you are sure now, we will still charge the original price. ”

Qualified consultants should be able to skillfully use the above skills according to different circumstances to facilitate consultants to sign up as soon as possible.

(7) Successfully handling objections

After the consultant submits a request for registration, the consultant is likely to find some excuses to retreat. The occurrence of this situation is excusable. The consultant should be patient and regard this stage as “the darkness before dawn” and deal with it properly. The basic principle is to eliminate different opinions without losing face to the consultant. After this stage, the next registration will be more logical.

1. Turn it into a question

Almost all objections raised by consultants can be converted into the form of questions. If the consultant agrees to see it as a problem, then he/she will never see it as an objection again. At this time, the consultant is waiting for a reply to this question. After the consultant responds, he can only make two choices

(1) "Yes, this is indeed a problem” or

(2) “No...”

If the consultant says "no”, then more information can be collected for the consultant, such as：

Consultant: “Your training fees are too high. ”

Consultant: “Do you think our training is not worth so much?" ”

Consultant: “No, your course is still very good. ”

Consultant: “Oh, really? Then please tell me what is your main problem? ”

Consultation: "Well, I mean I can't get so much at once. ”

The next thing to say may be the real problem. This first one is really not a problem. If the consultant can meet his second question, there will be no obstacles to registration.

2. I think--others think--found out

This method of using ”one's own feelings-the feelings of others-the final discovery" to deal with the client's objections can effectively guide the consultant to accept our conditions, and at the same time, it can avoid the potential danger of conflict.

Feeling by yourself means “I understand how you feel...” The purpose is to express understanding and empathy.

The feeling of others means that "other people also feel...” The purpose is to help the consultant not lose face.

Discovery means “而且而且 and they found┅”" for two purposes, one is to relieve the pressure faced by consultants; the other is to prepare consultants to accept new evidence. In doing so, if there is any disagreement between the two parties, the problem lies with the third party. But if an agreement is reached, then who will profit? Of course it's school.

(8) Consolidate sales results

So far, the consultants are basically done-the consultants have completed the basic formalities, but the consultation process is not really over yet.，

There is still some necessary work that must be completed, otherwise there may still be some variables.

First of all, the consultant should appropriately praise the decision of the consultant-or the student-and affirm the wise choice he/she made.

Secondly, consultants should encourage students to do some preparatory work on the teaching materials they get after they go home, so as to avoid students from being disturbed by the outside world, and so on.

What needs to be specifically stated is，Although the consultant may be very happy at this stage, don't say “thank you!" to the students. ”Because this may mean to the student that his registration decision is only that the consultant has succeeded in his sales, not that he made the right decision himself.

It is most important to get the hearts of customers. Of course, unsatisfactory things are often eight or nine. Although through the efforts of consultants, consultants have gained considerable recognition for the school's training, but in the end it may still be due to time, cost and other practical problems, eventually the consultant gave up registration. At this time, as a consultant, it is distressing, but it does not mean a waste of time, because if the consultant already has sufficient understanding and good sense of the school's training, it is very likely that in the future, he will take the initiative to recommend it to other relatives and friends with similar needs, and his words must be more credible than the consultant's, which will bringMore registration opportunities.

In short, during a complete consultation process, even if the registration is not obtained in the end, the consultants must still maintain enthusiasm and courtesy in order to maintain the good impression of school training in the minds of the consultants.Winning the heart of a consultant is often more important in many cases than winning an actual student.

(9) Attach importance to return visits

Experience has shown that although there are cases of successful registration once you come to the door, they are generally in a few cases, and more likely it is that the consultant needs to

It takes three or four times of persuasion and supervision before you can make up your mind to sign up. Therefore, the return visit of the consultant after the face-to-face consultation is very important, and the return visit may become one of the tasks that take up the longest time of the consultant. Work.

The quality of the return visit work has a vital impact on whether the admissions task can be completed. Generally speaking, the following issues need to be paid attention to during the return visit.：

1. Do a good job of classification

After receiving a certain number of on-site consultations, the relevant consultants should follow the possibility of registration based on the records and general impressions.

Make a general classification of these consultants, and then call them in turn for return visits.

2. Choose the right time

In the process of on-site consultation, the consultant should ask the consultant the convenient time to call and make a record so that they can enter on time in the future.

Conduct return visits, so as to avoid the occurrence of phenomena such as not being able to find the consultant himself or causing the consultant's disgust. If for some reason, the consultant does not leave relevant information, then the consultant should estimate a reasonable return visit time based on the characteristics of the consultant, and pay attention to avoid the usual meal and rest periods.

3. Maintain the necessary patience

On the phone, in addition to the necessary enthusiasm and courtesy, moderate patience is also necessary, because the consultant may get a rejection or a less polite and friendly reply for some reason. In this case, the consultant should explain patiently. If the other party insists on the original attitude, the consultant can tactfully interrupt the return visit and call again in about two days.

4. Keep a record of return visits

The purpose of the return visit is for the final registration, so each return visit must make the necessary records and re-check before the next return visit to avoid “pigtailed” errors. At the same time, we can learn from past experiences and lessons, and gradually improve the quality of our own return visits.

Attachment: Examples of relevant reception

①、 Telephone consultation：

Consult the teacher to answer the phone steps：

The phone rings (the phone is not allowed to ring more than twice)

—–Answer the phone with your left hand and take a pen with your right hand (write down the relevant information and contact number of the student's consultation at any time)

——"Hello! school”

- “How do I call you? ”(The consultant called in for the first time)

-- “I am from the school...and I am very happy to accept your consultation.”

——“Mr. So-and-so (Miss), can I help you? ”

—–Be patient during the consultation process, answer the questions raised by the consultant in detail, and leave your contact phone number and what you want to learn.

。 。 。 。 。 。

——”Welcome to visit our school if you have time to listen"

—- “Is there anything else I can do to help you?”

- "I talked a few times on the phone, I don't know your name yet? ”

—--"Goodbye” (wait until the other party finishes saying goodbye)

——Put down the phone (be light when discharging the phone, wait for the other party to put down the phone before discharging the phone)

②、 On-site reception：

On-site reception layout: consultants come to the office

--"Hello, how can I help you” (with a smile on his face, he got up to greet him)

--“Please take a seat here” (take a glass and pour water at the same time)

--“This is the brochure of our school, please take a look” (Show the brochure to the consultant)

Throughout the consultation process, be sure to smile and answer the questions raised by the students. After the consultation

-“Can you leave your contact information? ”(without registration)

--"You are welcome to come to us for an audition if you have time”

--"Goodbye" (when the students are about to leave, accompany the consultant out of the office door)

Go back and clean up the cups and brochures, and keep the reception desk clean.

③、 Someone asks when answering the phone：

——In this case, you must pause the call as soon as possible, signal the consultant to sit down first, and then continue to deal with the phone problem. During the call, you should make a long story short and pay attention to the efficiency of answering the phone, but not perfunctory. During the process of handling the call, you must emphasize that the other party will come to our school to visit and listen to the audition, and then come to the reception after the call is processed.Visitors, before receiving them, must say something like “Sorry for keeping you waiting”.

In short, successful consultants must go through a process of accumulating experience. I hope that every consultant can maintain good self-confidence, patience and professionalism in their work, so that it is possible to continuously improve the level of consulting and efficiently complete admissions tasks. At the same time, they can also find a considerable amount from their work.The fun and sense of accomplishment.