If the fee is not refunded, you should complain to the consumer association. Students have the right to choose to waive their studies. The training institution stipulates in the contract that the non-refundable fees are “format clauses” and “overlord clauses”. There may be agreements between the training institution and the students, but the agreements cannot violate relevant laws and regulations.

Where should I find a solution to the dispute over the non-refund of the training institution?

Refund disputes of training institutions are resolved through consumer associations, or they can be resolved by complaining to the relevant administrative departments and suing in the courts. If an illegal business operator who uses another person's business license to provide goods or services harms the legitimate rights and interests of consumers, consumers may claim compensation from them, or they may claim compensation from the holder of the business license.

Is it reasonable for the training course not to be refunded?

If there is no contract, no invoice, and no training course with qualifications to run a school can request a refund, then this situation is unreasonable. If the parties and the customer have signed a contract based on peaceful negotiation, and a formal invoice has also been obtained, it depends on the refund conditions in the contract to determine.

How to defend the rights of non-refundable fees for training institutions

Consumer complaints: According to the provisions of the "Law on the Protection of Consumer Rights and Interests", there are 5 ways to resolve consumer disputes. Consumers can choose these 5 ways.：

First, negotiate with the operator to resolve；

The second is to request mediation from the consumer association；

Third, appeal to the relevant administrative department；

4. Submit to institutional arbitration in accordance with the arbitration agreement reached with the business operator；

5. File a lawsuit in a people's court.