1. Have a simple communication and understanding with your child, ask some guided topics, and help yourself analyze your child's learning situation (10 minutes)

Most of the parents who bring their children to consult are very humble (who come to the doctor to see a doctor). As a consultant, you must correct your position, have a certain courage, and be confident. First, ”professionally" learn about the previous and current learning situation from the children, so that parents can feel our professionalism..

Understand the child's recent academic performance level, the degree of preference and hobbies of each subject, and the allocation of spare time.

Understand children's learning habits, learning purpose, planning, learning initiative, learning interest, learning motivation, etc.

Understand your child's class attendance, homework, exams, etc.

2. Arrange for children to do test questions (10 minutes)

Let the child do the test question, let the child fill in according to the real situation, and explain to the student the main purpose and time requirements of doing the test question to be completed within 30 minutes.

3. Simple communication with parents-understand the child's situation and the purpose of coming here (10 minutes)

While students take the test questions, they will roughly summarize their children's learning situation, characteristics and problems to their parents. Then I told the parents that they still need to learn more about their children's learning status from the parents-the situation at home, the evaluation of the students by the school teachers, whether they have hired a tutor, how effective it is, etc. In the end, to achieve the purpose of fully understanding the child's situation, parents are generally eager to express their helplessness, so that he can express the problems and goals he wants to solve here. While parents talk about student issues, we must try our best to listen and record the key points.

4. Analyze and diagnose children's learning problems (10-20 minutes)

After roughly understanding the child's situation, it is the most critical part. An analysis of the child's existing situation, the analysis must be accurate and unique, based on the child's personality and your understanding, judge and analyze, name some phenomena that often occur in the child's learning, and name some phenomena that parents have not reflected to you. Parents will quite agree with you, generally such children are not good.Everyone has been a teacher of learning habits and methods. From this aspect, they are basically right, and finally they have reached a level of recognition of you.

In addition, parents often only see their children's academic performance and learning characteristics, but rarely see the real reasons behind these superficial phenomena. There are many reasons for these phenomena. To a large extent, they are due to improper parental education methods. We need to help parents analyze them, because I want parents to recognize the importance of family education. We need parents to cooperate with us and cooperate with our work. These learning problems are accumulated over a long period of time. It is necessary to make parents aware of this so that parents can accept our long-term counseling plans and programs.

5. Propose a simple solution (10-20 minutes)

Combined with the communication with children and parents, roughly explain the causes of these situations, and some solutions if we do it. This is very important, because we must give parents enough trust in this link, let parents trust us, and let parents know that we are professional. Therefore, our analysis and solutions must be prepared, targeted, and able to convince parents.

After gaining the trust of parents, parents will be quite eager to get the help of experts. No matter how good the child is, there are shortcomings, and no matter how good the child is, there are things to approve of. The children who come to us are usually not in very good condition. First of all, affirm the advantages of the child and conclude that the child can be cured.However, there must be a reasonable and targeted approach to the point of view, so as to guide the whole process of personalized tutoring.

6. Introduce the whole process of personalized tutoring (10-20 minutes)

In the recognition of parents, we will introduce the process and advantages of our services, and introduce to parents how we can solve these learning problems for our children. According to the child's learning foundation and the subject that needs tutoring, determine the weekly class time and tutoring period. When introducing our services, it is best to bring the students' situation in, so that parents can be told that we can solve the students' problems. At the same time, tell the parents the approximate charges.

If the early work is done well, parents often don't pay attention to the process and content of the service, so they will introduce less. If the early work is not done well, we have to highlight our services to arouse the interest of parents, but in this way, parents will keep an eye on academic affairs, even if they sign the order later, it will not be very easy to do. When introducing the service, parents must be given an injection to make them feel what kind of service they want and what kind of payment (money) is required, so that parents who have money will seize the opportunity to let the parents make a decision about the counseling, and those who don't have money will ask the price (often those who are too nervous about the price will forget).Our service is good)

7. Look at the contract and charging standards. (3-20 minutes)

When the parents are very satisfied with our consultation, they must be able to grasp the timing of signing the contract and say as little gossip as possible. “If you talk too much, you will lose. ” Besides, when it's time for dinner or when the parents obviously feel tired, they won't make a decision. They often ask to go home and think about it. The consultant should guide when both parties are satisfied, "Let's see if you can make a decision on this matter today, because this week is scheduled, and class will not be held until next week. This week is scheduled, and we still need 3-5 days to arrange, because to arrange a suitable teacher, the teacher has to prepare for class,We have to file and wait."

When the parent says that he can do it regularly, he has to go to the finance to get the contract and fee standards, and explain that the contract is to have an agreement on some things for counseling, and can briefly introduce the contract to the parents: The first part of the contract is the fee; the second part is Shengbo's responsibilities and obligations, that is, consultants.Some of the matters mentioned during the consultation are recorded in the form of words; the third part is the responsibilities and obligations of parents and children, mainly for parents and children to give truthful and positive feedback on the teaching effect, such as the feeling of class, whether it is good or bad. It is mainly for the cooperation of teaching management, because teaching is not a unilateral matter. The fourth part requires parents to look at it: if they are not satisfied within one month, they can terminate the counseling at will, but after one month, they are not allowed to terminate at will without special circumstances. If the child is absent from class for no reason, it will be counted as class time. If the child asks for leave, he must apply in advance. If the teacher is late or absent from class, certain compensation will be given. …

If the student's assessment questionnaire has not been completed, the consultant can urge him in the past, or he can take the opportunity to motivate the child in the past to consolidate the child's recognition of Shengbo education. You can start from the interests of students, combine the information obtained in the process of communicating with parents and communicate with students to gain the trust of students, and different communication methods can be adopted for different students.

8. Signing the contract (10-20 minutes)

When signing a contract, parents often have their opinions on the charging standards and terms of the agreement. Parents will take the initiative to ask how to pay, and the consultant should be very honest and confident that they will pay in one lump sum. Regarding the cost standard, when consulting, it is necessary to elaborate more on the characteristics and advantages of personalized service throughout the process, so that parents will feel that this standard is worth it, but will not feel expensive. During the consultation, it is necessary to make parents feel that the consultant is very confident, so that they will not be imaginative about the breach of contract clause. ）

After obtaining the approval of the students earlier, now solve the parents' questions about the contract and other issues. Then work with parents and students to determine the tutoring time, class hours and specific subjects. And make it clear what parents and students are required to do, and our trial time, requirements for teachers and other issues.

Finally, note: If the parents cannot pay all the fees at once, the remaining fees must be determined to a specific time, that is, what time of the day. If the parents indicate that they do not have time to pay the fees, they must determine the specific time for door-to-door withdrawals. It is forbidden to arrange classes before the payment arrives.

9. Pay and deliver to customers. (5 minutes)

Payment methods are: cash, transfer, check or send someone to pick it up. Note that there is currently no card transfer message.

Under normal circumstances, parents are required to pay the fees to the finance department instead of collecting cash on their behalf. After paying the payment, send the parents to the elevator and say that if you have any questions, please feel free to call and communicate.

After you come back, immediately clean up the water cups in the consultation room, etc., and prepare for the next consultation.

The allocation of the above time period is for reference only (under normal circumstances, the time should be controlled within 1-2 hours). For specific consultations, it should be flexibly changed depending on the focus of parents' attention. The consultant can adjust it according to the situation. ,. But it must be noted that consultants must dominate and not be led by parents. To grasp the timing of signing the contract, when one link is about the same, you should hurry up and cleverly enter the next link until you guide the parents to successfully sign the contract.